Returns and Refunds Policy

Thank you for shopping at Hot Craft Hobby.

If you are not entirely satisfied with your purchase, we’re here to help.

Return Policy

To be eligible for a return, please make sure that:

  • Merchandise must be returned within 14 days after receipt
  • Merchandise must not be used
  • Merchandise must be in its original packaging
  • You need to quote the order number
  • Sale items are final and may not be returned

Return Process

  • Please go to Contact Form here
  • Choose “Returns”
  • Fill in your personal contact details
  • Be sure to quote your Order Number
  • Ship the return merchandise to:

2H Winner Factory Building, 55 Hung To Road,

Kwun Tong, Kowloon, Hong Kong.

Tel: +852 2342 4281

Please Note:

  • Shipping charges in the original transaction are non-refundable
  • You are responsible for the shipping cost for the return merchandise
  • Ship your package using a trackable, insured shipping method
  • Seller cannot accept responsibility for packages we do not ship
  • Please keep the tracking details for your records
  • Damaged items – please notify us immediately for assistance here
  • Sale items – Unfortunately, sale items cannot be refunded

Refunds Processing Time

  • Once your return has been received and accepted, your refund will be completed via the original payment method, excluding the delivery costs
  • Usually process will take 10 business days
  • NOTE: Your bank may need extra time to process a refund after receiving the information from us

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email:

By visiting this page on our website: