Thank you for shopping at Hot Craft Hobby.
If you are not entirely satisfied with your purchase, we’re here to help.
Return Policy
To be eligible for a return, please make sure that:
- Merchandise must be returned within 14 days after receipt
- Merchandise must not be used
- Merchandise must be in its original packaging
- You need to quote the order number
- Sale items are final and may not be returned
Return Process
- Please go to Contact Form here
- Choose “Returns”
- Fill in your personal contact details
- Be sure to quote your Order Number
- Ship the return merchandise to:
HotCraftHobby.com
2H Winner Factory Building, 55 Hung To Road,
Kwun Tong, Kowloon, Hong Kong.
Tel: +852 2342 4281
Please Note:
- Shipping charges in the original transaction are non-refundable
- You are responsible for the shipping cost for the return merchandise
- Ship your package using a trackable, insured shipping method
- Seller cannot accept responsibility for packages we do not ship
- Please keep the tracking details for your records
- Damaged items – please notify us immediately for assistance here
- Sale items – Unfortunately, sale items cannot be refunded
Refunds Processing Time
- Once your return has been received and accepted, your refund will be completed via the original payment method, excluding the delivery costs
- Usually process will take 10 business days
- NOTE: Your bank may need extra time to process a refund after receiving the information from us
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: info@hotcrafthobby.com
By visiting this page on our website: www.hotcrafthobby.com/contact